Indeco Soft offers you a complex package of maintenance and support services post implementation:

• Updating the software packages according to the law
• The analysis, planning and implementation of the requested modifications
• Updating the documentation
• Data base maintenance, optimization, validation and correction
• Periodical assistance sessions for the newest applications’ facilities or the users not familiarized with the applications yet
• Data base automate daily backup; 100% data recovery from the last available backup
• Physicalservers’optimization assistance
• Specific business problems assistance offering complex solutions for the optimization of all your activities and your co-operation with others

Indeco Soft offers to all it’s clients a Customer Help Desk system, with four elements:

• By phone, at Indeco technical support center – Baia Mare – 8 hours/day minimum
• On – Site, at client’s headquarters - 8 hours/day minimum
• Live Help using CERC(Client Relation Electronic Center) solution - www.indecosoft.ro/cerc - 24hours/day, 7days/week
• Electronic using email, mail, instant messaging 24hours/day, 7days/week